Privacy Policy

At Food Options we are committed to ensuring that your privacy is protected. By using our website, you consent to us using the personal information you provide as set out in this Privacy Policy.

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For the purpose of trading with Food Options UK Ltd and using our services, we may collect the following information:

  • Name
  • Company name
  • Job Title / Position
  • Contact information including: postal address, email address, telephone/mobile number, fax number
  • Demographic information such as postcode, preferences and interests 
  • Other information relevant to specific customer requirements and order processing.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping. 
  • We may use the information to improve our website, products and services.
  • We may use the information to customise the website according to your preferences (See Cookie Policy).
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use your postal address to send monthly promotional flyers and brochures.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, your order is processed using secure server software and we follow electronic and managerial procedures to safeguard your information.

We will only disclose your information to third party contractors in order to process your order and complete a successful delivery; however it will not be disclosed to any organisation outside of Food Options UK Ltd apart from the following circumstance; 

  • Where we are required to do so by the Courts or to comply with other legal, statutory and/or regulatory obligations
  • To prevent and/or detect crime;
  • To successfully direct mail or email information about products and services Food Options UK Ltd can offer
  • Where manufacturers and brands you are buying from have specific product information or support material.
  • For credit reference purposes.

We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing or other purposes without your express consent.

Food Options UK Ltd may however provide aggregate statistics about our customers, sales traffic patterns and related site information, but these statistics will include no personally identifying information.

We want to make sure that your information is accurate and up-to-date and will delete or amend any information that you believe to be inaccurate. Amendments to your account can be made by contacting our telesales department either via email or telephone.

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and to therefore improve the user experience when using that website. For further information please see our Cookie Policy below.

You can contact us to request your account to be closed at any time. If you don’t want to close the account but want to be removed from email and postal mailing lists then you can simply click unsubscribe from the emails from Food Options UK Ltd or contact us to be removed.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information please contact us.

COOKIE POLICY

WHAT ARE COOKIES?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and to therefore improve the user experience when using that website. You can find more general information about cookies at: www.allaboutcookies.org

why do we use COOKIES?

Our site uses cookies, as almost all websites do, to help provide you with the best possible experience. Our cookies help us:

  1. Make our website work as you’d expect
  2. Improve the speed/security of the site
  3. Allow you to share pages with social networks like Facebook
  4. Continuously improve our website for you
  5. Make our marketing more efficient

We do not use cookies to:

  1. Collect any personally identifiable information (without your express permission)
  2. Collect any sensitive information (without your express permission)
  3. Pass data to advertising networks
  4. Pass personally identifiable data to third parties

website function cookies

Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect. We use cookies to make our website work including: 

  1. Determining if you are logged in or not
  2. Remembering your search settings
  3. There is no way to prevent these cookies being set other than to not use our site.

third party cookies

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded Google Map. Our site includes the following third party functions which use cookies:

  1. Google
  2. Twitter

Disabling these cookies will likely break the functionality offered by these third parties.

social website cookies

If you take the opportunity to share website content on social media, then you may well be sent cookies from the relevant website. The privacy implications on this will vary depending on the social network and will be dependent on the privacy settings you have chosen on these networks. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before.

turning off cookies

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of a large proportion of the world’s websites (including ours) as cookies are a standard part of most modern websites.

Address
Food Options UK Ltd
8 Oakbank Park Place
Oakbank Industrial Estate
Livingston, West Lothian
EH53 0TN

© Food Options UK Limited 2024